FAQ

FAQ (Frequently Asked Questions)

Orders & Shipping

How long does shipping take?
We process all orders within 1–3 business days. Shipping usually takes 5–12 business days depending on your location.

Do you ship worldwide?
Yes, we offer free worldwide shipping.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email.

Orders & Payment

Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of purchase. After that, your order may already be processed.

What payment methods do you accept?
We accept major credit and debit cards and secure online payments.

Refunds & Returns

What is your return policy?
We offer a 90-day return policy. Items must be unworn, unused, and in original condition. All returns must be approved before being sent back.

How do I start a return?
Contact us at orvellabuisness1@gmail.com to request return approval before shipping anything back.

How do refunds work?
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be sent to your original payment method. Processing time may vary depending on your bank.

Products & Sizing

How do I choose the right size?
Use our size chart and measure your waist, hips, and bust for the best fit.

Does your shapewear work instantly?
Yes, our shapewear is designed to instantly sculpt, smooth, and enhance your natural shape.

Is it comfortable for all-day wear?
Yes, our products are made with breathable and flexible materials for comfort and support.

Customer Support

How can I contact you?
Email us at orvellabuisness1@gmail.com and we’ll respond as soon as possible.