Refund Policy
Refund & Returns Policy
We want you to feel confident and satisfied with every purchase from Orvella. If something isn’t right, we’re here to help.
Returns
We offer a 90-day return policy.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- Returns must be approved by our support team before being sent back
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
How to Start a Return
To begin a return, please contact us first for approval: